General Privacy Information

Privacy Definitions

Understanding key concepts relating to privacy helps clarify how your personal information is handled by elitenesthub.

Personal data refers to any information relating to an identified or identifiable individual, such as name, contact details, or browsing history.

Processing means any operation performed on personal data, including collection, storage, use, or deletion.

User denotes any individual accessing or using elitenesthub’s services, including prospective apartment clients.

Service refers to the luxury apartment selection platform and related offerings provided by elitenesthub.

Cookies are small text files stored on users' devices to enhance functionality, analyze usage, and personalize experience.

Purposes of Data Processing

We process your information to facilitate luxury apartment selection, maintain platform security, and enhance user experience.

• To respond to inquiries and provide personalized apartment recommendations.
• To manage transactions related to apartment rental or purchase.
• To comply with legal obligations and regulatory requirements.
• To conduct market research and improve service offerings.
• To send updates, promotions, and important service notices.
• To detect, prevent, and address technical issues or fraud.
• To customize the website content according to user preferences.
• To maintain records for business and accounting purposes.

Legal Basis for Data Processing

Data processing by elitenesthub is conducted under lawful grounds consistent with applicable data protection laws.

• Consent provided by the user for specific processing activities.
• Performance of a contract to fulfill service agreements.
• Compliance with legal obligations under Japanese regulations.
• Legitimate interests pursued by elitenesthub to improve user experience and service functionality.

GDPR Compliance

elitenesthub respects GDPR principles, providing European users with rights and protections regarding their personal data.

• Right to access personal data held by elitenesthub.
• Right to rectify inaccurate or incomplete data.
• Right to erase personal data where applicable.
• Right to restrict or object to processing activities.
• Right to data portability for user-provided information.
• Right to withdraw consent at any time for processing based on consent.

Cookies Policy

Cookies used by elitenesthub enhance your browsing experience and help us deliver customized content and offers.

We employ session cookies for navigation and persistent cookies for saving preferences over time. Third-party cookies are used for analytics and advertising purposes.

Cookies categories include necessary, performance, functionality, and targeting cookies, each serving distinct roles in your visit.

Users can adjust browser settings to manage or reject cookies. However, this may impact some site functionalities.

For detailed cookie information, see the elitenesthub Cookie Policy.

Data Sharing

elitenesthub may share your personal data with authorized parties strictly for service purposes and with safeguards to protect your information.

• Real estate agencies collaborating on apartment transactions.
• Service providers supporting technical infrastructure and customer support.
• Legal authorities if legally required to disclose information.
• Marketing partners for offering tailored promotions, with user consent.
• Business institutions involved in payment processing.
• Analytics providers helping monitor user interaction with the site.

International Data Transfers

When transferring data internationally, elitenesthub applies appropriate safeguards, such as standard contractual clauses, to ensure consistent data protection standards.

These safeguards include data encryption, contractual agreements, and compliance with recognized privacy frameworks to secure your personal data beyond Japanese borders.

Data Retention

elitenesthub retains personal data only as long as necessary to provide services and comply with legal or regulatory obligations.

User account information is retained while the account remains active or as needed to fulfill service purposes.

Messages and correspondence are kept for reasonable periods to support communication history and service improvements.

Access logs and system records are stored for security and operational analysis.

Upon request or after retention periods expire, personal data is securely deleted or anonymized to protect user privacy.

Security Measures

To protect your personal data, elitenesthub employs industry-standard security technologies and organizational practices.

• Data encryption in transit and at rest to prevent unauthorized access.
• Regular security audits and vulnerability assessments.
• Access controls limiting data handling to authorized personnel only.

User Rights

You have specific rights regarding your personal information, enabling control and transparency over its processing by elitenesthub.

• Right to be informed about how your data is used.
• Right to access copies of your personal information.
• Right to correct or update inaccurate data.
• Right to request deletion of your data under certain conditions.
• Right to object to or restrict certain processing activities.
• You have the right to restrict the processing of your personal data under certain circumstances as stipulated by applicable laws.
• You can withdraw your consent to data processing at any time without affecting the lawfulness of processing based on consent before its withdrawal.
• You can lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

Request Your Privacy Rights

To exercise your data protection rights, please contact us with your request. Provide sufficient information to verify your identity and specify the rights you wish to exercise.

[email protected]

We aim to respond to all data protection requests within 30 calendar days from receipt.